# Splendid Spoon Answers to your Splendid questions ## Browse by Category Check out our Help Center for frequently asked questions and answers. {% content-ref url="/pages/NboHtFAY9lvG3ajFaOdi" %} [Meal Plans & Pricing](/meal-plans-and-pricing/how-much-do-your-plans-cost-per-week-hkixcnzqy) {% endcontent-ref %} {% content-ref url="/pages/dQYWeYNMTw5cmNOJqOlp" %} [Ordering](/ordering/can-i-choose-my-meals-b1mwavxy) {% endcontent-ref %} {% content-ref url="/pages/FCy1DSt90iZlL0vgwGb1" %} [Marketplace](/marketplace/can-i-cancel-my-marketplace-order-h1qqun9ti) {% endcontent-ref %} ### Our Food
Smoothies/pages/wPQ1E3UVANn9A5thLkUi/files/FUmpJLdhp8juPygVI8OL
Dishes/pages/UZDCFBDw78EW46C6Y4Lf/files/dwZlMGzWDIXrgImoPWeF
Noodles/pages/EcbA3qbW4Q1MNnUBLhN6/files/4r9zrZZF8gfUTuZk3NBV
Soups/pages/YxDS461BxrfOug52ZxSd/files/cXrOhY3qpbYddipGfBxN
Shots/pages/IQZUpFkuFDKFxYWLqD4u/files/7mTIVojACJUtOGwJJ6lU
{% content-ref url="/pages/Vz7DMJpa2ahPPZjgbJzX" %} [Managing my account](/managing-my-account/can-i-make-changes-to-my-order-after-the-cutoff-time-hypw0vbmf) {% endcontent-ref %} {% content-ref url="/pages/Qbz9ila4G9wvWzIHFVAl" %} [Shipping, Delivery & Recycling](/shipping-delivery-and-recycling/can-i-narrow-my-delivery-window-s1gc0ezqk) {% endcontent-ref %} {% content-ref url="/pages/jWS1n4bdQtFKxD9BmY9y" %} [Broken mention](broken://pages/jWS1n4bdQtFKxD9BmY9y) {% endcontent-ref %} {% content-ref url="/pages/ivHRKcQNUYQCLgYs6Mkb" %} [Gift Cards & Promos](/gift-cards-and-promos/how-do-i-apply-a-promo-code-rjbi0nbmy) {% endcontent-ref %} {% content-ref url="/pages/Lqi49v0Mwm4mKBTQ624Q" %} [Billing](/billing/do-you-charge-sales-tax-bjha4wxk) {% endcontent-ref %} {% content-ref url="/pages/vUQm0Kf3cvVV96wSVMMc" %} [Contact Us](/how-can-i-contact-splendid-spoon-hyuh0vzxy) {% endcontent-ref %} ## Most Popular Questions {% content-ref url="/pages/X7piO5IBsgrRk50RMZIm" %} [Do you offer a trial?](/ordering/do-you-offer-a-trial-rktx0ezxt) {% endcontent-ref %} {% content-ref url="/pages/mA6zaLIEXP0dayx7FNCP" %} [Are all of your meals vegan and gluten-free?](/ingredients-and-nutrition/are-all-of-your-meals-vegan-and-gluten-free-sy3fcebqk) {% endcontent-ref %} {% content-ref url="/pages/9CM88TCfqPEVJg3StBkj" %} [What is the serving size?](/ingredients-and-nutrition/what-is-the-serving-size-r1qza4b7k) {% endcontent-ref %} {% content-ref url="/pages/H1oAMbpk34OYfmxqIU3V" %} [How much do your plans cost per week?](/meal-plans-and-pricing/how-much-do-your-plans-cost-per-week-hkixcnzqy) {% endcontent-ref %} # Contact Us We always want to be here to support you. As a small team, we do not accept inbound calls at the moment. If you can't find the answer to your question in our comprehensive [Help Center](https://faqs.splendidspoon.com), please contact us [here](https://contact.gorgias.help/forms/8uakld56). ### **We're available** Monday-Friday 9am - 5pm EST Saturday CLOSED Sunday 9am - 5pm EST ### **We're closed on** * MLK Day * Juneteenth * Fourth of July * Thanksgiving Day * Christmas Day * New Year's Day *** ### Partnerships Interested in collaborating with Splendid Spoon? We'd love to hear from you! Influencers & Ambassadors: Email Food & Packaging collaborations: Email Content & Giveaway Collaborations: For all other inquiries please email with a brief description of your product or channel and how you'd like to collaborate! # Do you charge sales tax? Yes, sales tax may be applied to your subscription and Marketplace orders, depending on where you live. The amount of tax owed varies by city, state, and locality and will be calculated at the time of your weekly charge. A breakdown of applicable sales tax charged to your order will be made available in the Order History section of your account as well as in your Shipping Confirmation email. # What if I am exempt from sales tax? We currently are unable to support individual or entity-specific sales tax exemptions on splendidspoon.com subscriptions. If you are an exempt individual or entity, [contact us](https://contact.gorgias.help/forms/8uakld56) for alternative ordering information. # When do I get charged for my delivery? For new orders, your card will be charged immediately after checkout. For your following deliveries, your card will be charged every 1-4 weeks from that initial charge date depending on the delivery frequency you selected at checkout. Want to check your next charge date? The easiest way to check your next charge date is to visit your account at splendidspoon.com. On the "Your Plan" tab, scroll down to view your upcoming delivery details. Under your upcoming delivery date, you can find your "edit by" date. Your next order will charge the morning after your "edit by date". After these charge dates, orders are sent to our fulfillment and delivery partners, and we cannot guarantee that edits can be made to your order. Our customer service team will do their best to accommodate any last-minute requests. # Can my Dishes be eaten cold? Our Dishes use multiple ingredients that are cooked in a few different ways (for example quinoa cooked in a kettle and sweet potatoes roasted in an oven) or not cooked in full (raw vegetables or nuts), with all the components being assembled by hand in a refrigerated room. We ask our customers to do the final cooking step with our Dishes at home: heating to 165˚F first to make sure any raw ingredients are thoroughly cooked. # How to Prepare Dishes Microwave If microwaving from frozen, heat for 2 ½ minutes, stir, and then heat for another 2 ½ minutes. If microwaving from thawed, heat for 1 ½ minutes, stir, and then heat for 1 ½ more minutes. Oven Preheat the oven to 450°F. Remove all packaging, transfer your meal to an oven-safe baking dish, and cover. Heat in the oven for 10-15 minutes (if thawed) and 25-30 minutes (if frozen) or until heated through. # How to heat Dishes Our new Dishes are making huge waves with the Spoon Crew and I know you can’t wait to dive into these delicious meals too! So let's get straight to the good stuff… how to prepare your Dishes! Enjoy your Dishes by following the tips below. #### Microwave: 1. Transfer to a microwave-safe dish. You can also keep your meal in our BPA-free container. Simply remove the paper sleeve, then use a knife to carefully to make 5 slits. 2. Microwave on high for 3-5 minutes until internal temperature reaches 165ºF (cooking times may vary depending on wattage). # Do I need to defrost my Dishes before heating? No need to defrost your Dishes before preparing them. Just transfer to an oven-safe baking dish at 350F for 10 mins or until the internal temperature reaches 165F. Alternatively, remove your paper sleeve, make slits in your film, and heat for 3 to 5 minutes in the microwave. # How do I apply a promo code? Got a promo code? To redeem, look for the text box labeled "Gift card or discount code" during checkout. Enter your promo code here and click apply. If you are eligible for this promo, your cart total will reflect the applied discount. # How do I purchase a gift card? Splendid Spoon meals make a SOUPER gift! You can read more about our gift options and place your order [here](https://splendidspoon.com/gift-card/get-started/). You can only purchase Gift Cards for the Splendid Spoon Marketplace and not for a subscription. # How do I redeem a gift card? Gift Cards can be purchased and redeemed in the [Splendid Spoon Marketplace](https://marketplace.splendidspoon.com/). To redeem your Gift Card, please follow the below steps: * Visit the Splendid Spoon Marketplace: * Shop as you normally would and click "Check out" in the cart when you're done making your selections. * When you get to checkout, look for the box titled "Gift card or discount code" (from your phone, you will need to click "Show order summary" first). * Enter your gift card code (found in your gift card email) into the box and click the "Apply" button. * You'll see the available credit applied to your order! * Note that you can apply multiple gift cards to the same order. Just enter them into the same field and click "Apply" again. **If you received a gift card before December 2022, please follow the below instructions instead:** * Click the "View Gift Card" button in the forwarded email that you received. * The Marketplace page will confirm that you are using your Gift Card with a pop-up that says "Redeem your gift card." Click the "Start shopping" button on this pop-up to get started. * You'll see your unique gift card code displayed in the banner at the top of the page. Copy or note that code, as you'll need to enter it later at checkout. * Shop as you normally would and click "Check out" in the cart when you're done making your selections. * At checkout, be sure to paste your unique Gift Card code into the "Gift Card or Discount Code" field, and then click "Apply" to put the balance of your Gift Card toward your purchase. # Are all of your meals vegan and gluten-free? Our meals are 100% vegan and gluten-free. Our kitchens follow strict protocol to control allergen cross-contamination, conduct regular product testing, and complete annual compliance audits. Please note that our meals are made in facilities that sometimes handle common allergens such as dairy, eggs, fish, peanuts, tree nuts, wheat, peanuts, and soy. Many of our current customers have celiac disease and have never had an issue with our products. That being said, we understand that allergen sensitivities vary by individual and encourage you to make the best, safest judgment call for yourself when ordering and consuming our meals. # Are you kosher? Our meals are not kosher certified; however they are 100% vegan. # Are your meals GMO-free? We are deeply committed to providing our customers with the best ingredients possible. To live up to this promise, we only source GMO-free ingredients for your meals. # Are your meals low-fat or low-carb? We work with a registered dietitian and chef to carefully design meals that provide the best combination of whole vegetables and fruits, fiber, protein, and healthy fats. You can view all our lower-fat and lower-carb meals using the filter on the left side of our "Meals" page. # Can the soups be enjoyed cold? Our soups use multiple ingredients that are cooked in a few different ways (for example quinoa cooked in a kettle and sweet potatoes roasted in an oven) or not cooked in full (raw vegetables or nuts), with all the components being assembled by hand in a refrigerated room. We ask our customers to do the final cooking step with our soups at home: heating to 165˚F first to make sure any raw ingredients are thoroughly cooked. # Can the meals be heated? All savory meals (soups, dishes, grain bowls, and noodle bowls) are cooked products that have been flash-frozen, and are intended to be re-heated before consumptions. # Do you have higher protein meals? Yes! To view our higher protein meals, visit the "Our Meals" page and use the filter on the left of the page to view options that meet this dietary need. # Do you use organic ingredients? We put fresh, healthy ingredients at the top of our mission. With that in mind, 95% of our smoothies and wellness shots are organic and we are 100% GMO-free. When developing our grain and noodle bowls we prioritize the "[Dirty Dozen](https://www.ewg.org/foodnews/summary.php)" list (celery, tomatoes, kale, potatoes, and spinach to name a few) while sourcing. For more information on what’s organic versus conventionally grown, please look at our ingredients on our meal information pages or the labels on your containers. # How long do the meals stay fresh? Our Soups, Noodles, and Dishes are best in the fridge up to 7 days after thawing and up to 3 months if kept frozen. Don’t plan on eating right away? We recommend freezing your meals to extend their shelf life and reduce waste. The meals are flash-frozen - this process locks in vitamins and nutrients, furthermore extending their shelf life. Our smoothies and shots taste best if consumed by the "Enjoy By" date printed on the bottles. The smoothies and shots are High-Pressure Processed to kill potentially harmful pathogens and maintain the nutritional profile of the raw ingredients. These processes guarantee that we maintain our meals' integrity and nutritional profile while also keeping them fresh for longer to get them to your door hassle-free. # How many calories are in each meal? Click on any meal photo to open up a detailed description of our ingredients and nutritional facts. # How often do you change the menu? We launch new meals throughout the year (every 4-6 months) so you can explore new flavors while counting on your favorite go-to recipes. We use feedback from customers and nutrion experts to continuously improve recipes. If you would like to customize your meals, please click here to view the instructions. # I am diabetic. Can I still order? Yes, our meals can definitely work for you. We do, of course, recommend that you check in with your primary care doctor but nutritionally, our meals are made to feed and nourish completely from the inside out. High in fiber, whole fruits, and vegetables, our meals are great for digestion and controlling sugar levels. Studies show that a [high-fiber](https://www.healthline.com/nutrition/22-high-fiber-foods) diet can help manage diabetes by improving blood sugar control and reducing sugar lows. We recommend consuming our lower carb meals to help with blood sugar regulation. You can use the filters on our "meals" page to view "lower carb" and "lower sugar" options. Focusing on our vegetable-based products is also a great approach to controlling your glucose levels. All in all, we want to make it easier for you to eat and live more mindfully. And when you start eating the right foods, everything else has a beautiful way of falling into place. # What's the sodium content? We partner with a registered dietitian to keep the sodium content in most of our meals under the recommended daily value of 15%. For a meal to fall under a "lower sodium" claim, it must have 12% of the daily value or less per serving (12% or 276 mg based on a 2300 mg target), and many of our meals fall into this category. Click on any meal photo to open up a detailed description of our ingredients and nutritional facts. # What is the serving size? Click on any meal photo to open up a detailed description of serving size, ingredients and nutritional facts. # Where are your meals made and shipped from? Our meals are crafted in Upstate New York and shipped to our four fulfillment centers across the country. Our Soups are flash-frozen - this process locks-in vitamins and nutrients, furthermore extending their shelf life. The smoothies and wellness shots are High-Pressure Processed (the bottles are pressurized at cold temperatures to kill potentially harmful pathogens and maintain the nutritional profile of the raw ingredients). Both these processes keep our meals fresher for longer and get them to your door hassle-free. 📦 # Where can I find the nutritional information? We make it easy to choose the best meals for your spoon. Simply click any meal photo to open a detailed description of our ingredients and nutritional facts. # Can I make changes to my order after my "edit by" date? After your "edit by" date, we cannot guarantee that edits can be made to your order - including changing meals, editing a delivery address, or canceling the order. These cutoff times are important for ensuring that our Splendid Spoon team and delivery partners have enough time to prepare orders and get them to you on time! While our customer service team will do their best to accommodate any last-minute requests, once the order has been fulfilled by our warehouses, we can't edit the meals, cancel the order, or offer refunds or credits. As a reminder, you can find the deadline for editing, skipping, or canceling your order on the "Your Plan" tab of your [splendidspoon.com](http://splendidspoon.com/) account. Also, keep an eye out for our reminder emails alerting you of your next order editing deadline! If you have any further questions about this, please reach out directly to us. # Can I order multiple of the same flavor? If there are some meals that you absolutely love, you can fill your boxes to the brim with multiples of the same flavor. Please refer to our [editing meal quantity FAQ](/managing-my-account/how-do-i-edit-the-number-of-meals-in-my-plan-b1roaewqt) for a fully detailed run-through. # How do I add/remove avoidances? We want to be sure you find the meals that are right for your tastes and diet! Our meal filters allow you to filter our meals that don't match your needs. To use our meal filters, log into your [splendidspoon.com](http://splendidspoon.com/) account page and click "edit" to view our full range of meals. If you are new customer, you will be brought to this page during the signup process. On the Meal Editor page, click the "FILTER" button on the top left of the page. From there you can select filters based on dietary needs, avoidances, benefits, and tastes & textures. You will receive the same meals each week unless you log back in to select new options. Be sure to select your favorite filters whenever you log on to add new meals to your box # How do I cancel my subscription? To cancel your account before your next order has been charged, please follow the instructions below: 1\. Log in to your account at [splendidspoon.com](http://splendidspoon.com/) and go the "Account" tab. 2\. Scroll down to the "Your Subscription" section and click the black button that says "Cancel Subscription" 3\. Click through the cancellation reason prompts and finalize your cancelation by clicking the "cancel my subscription" text in red If your next order has already charged, you will need to reach out to our customer service team to request cancellation. Our team will do their best to accommodate any last-minute requests; however, once the order is fulfilled by our warehouses, we will be unable to edit meals, cancel the order, or offer refunds or credits. # How do I change my delivery address? To update your delivery address, please log into splendidspoon.com and visit the "Shipping" tab. You will be able to plug in your updated address. Just a friendly reminder, changing your delivery address will affect all future deliveries that haven't already been charged. This update will not affect orders that have been [charged, ](/billing/when-do-i-get-charged-for-my-delivery-hktor47t)even if they have not yet shipped. To update an order that has already been charged, please reach out to our customer service team. They will do their best to accomodate, but may not be able to assist if the order has already been processed by our warehouse. Pro Tip: Changing your delivery address will change all future deliveries. Looking for a one-time change? Remember to update back to the original delivery address before your next scheduled order renewal. # How do I customize my order? To customize your delivery, sign into your [splendidspoon.com](http://splendidspoon.com/) account and visit the "Your Plan" page. Click the "Edit" button next to "Your Box". From there you can select the meals in your next delivery. If you have any dietary restrictions or taste preferences you'd like to take into account, use the filters on the left side of the page.
This will be your new meal plan going forward so be sure to log back in if you'd like to switch meals up each delivery! Remember that you can only edit orders until the end of your ["edit by" date](/managing-my-account/what-is-the-cutoff-time-for-changing-my-next-order-h1vd0vzxy). Once your delivery has been charged, you will need to reach out to our customer service team to request edits. They will do their best to accomodate, but may not be able to assist if the order has already been processed by our warehouse. # How do I edit my delivery day? To edit your delivery day, sign into your splendidspoon.com account and visit the "Your Plan" page. Scroll down to your upcoming delivery details and click the white "Reschedule" button. You can choose a new delivery day in the drop down menu. Once your order has been rescheduled, all future orders will deliver on that day of the week. Remember that you can only reschedule orders until the end of your ["edit by" date](/managing-my-account/what-is-the-cutoff-time-for-changing-my-next-order-h1vd0vzxy). Once your delivery has been charged, you will need to reach out to our customer service team to request edits. They will do their best to accomodate, but may not be able to assist if the order has already been processed by our warehouse. # How do I edit the number of meals in my plan? To edit the number of meals in your plan, sign into your splendidspoon.com account and visit the "Your Plan" page. Click the "Edit" button next to "Your Box". From there you can edit the number of meals in your delivery. This will be your new meal plan going forward so be sure to log back in if you'd like to switch meals ahead of each delivery! Remember that you can only edit orders until the end of your "edit by" date. Once your delivery has been charged, you will need to reach out to our customer service team to request edits. They will do their best to accomodate, but may not be able to assist if the order has already been processed by our warehouse. # How do I log in to my account? Splendid Spoon now uses passwordless login! To sign in to your account, you’ll enter your email or phone number, and we’ll shoot you a code to access your account. This method is more secure, plus - it’s one less thing for you to remember. Having trouble getting your code during login? Try these 3 things: 1. Check the spam or promotions folder of you email for the message containing your code 2. Refresh the login page and re-enter your email 3. Still no luck? Let us know so we can make sure we've got valid contact information for you on file! # How do I skip a delivery? If you would like to skip a week of your subscription, please be sure to skip before your order is charged. To check if you can still edit your upcoming delivery, visit the "My Account" page on Splendidspoon.com. Your future order will have a "can be changed until" date that lets you know how much longer you have to edit or skip your delivery. If your order is still able to be skipped, you'll see white buttons beside the delivery date that say "Reschedule" or "Skip Delivery". Choose whichever option works best for you! After the charge times, we cannot guarantee that edits can be made to your order, including skipping delivery. While our customer service team will do their best to accommodate any last-minute requests, they will be working with a limited amount of time to make adjustments # How do I update my credit card information? To update your credit card information, please log in to your account at splendidspoon.com. Go to the "Billing" tab and click the red button that says "Get link to edit". This will trigger a payment reset email so that you can securely update your payment details. # I am already a customer. Can I add on another order? If you would like to receive a second order in any particular week, there are two options: 1. You can set up a new subscription account using a different email address, and place an order as if you were a new customer. With two accounts, you can customize both menus each week, and skip and manage your deliveries individually. 2. You can visit our [Marketplace store](https://marketplace.splendidspoon.com/?utm_source=core-site\&utm_medium=plans-dropdown\&utm_campaign=link) to purchase a non-subscription-based order at any time. This is a great option to help you stock up, or send an extra special gift - one packed with plant-filled fuel. # What is the cut-off time for changing my next order? A few different factors influence the deadline for editing your delivery, including your location, your chosen delivery day, and the date you purchased your first box. The easiest way to check your "edit by" date is to visit your account at splendidspoon.com. On the "Your Plan" tab, scroll down to view your upcoming delivery details. Under your upcoming delivery date, you can find your "edit by" date. You have until 11:59pm EST on this date to edit the meals in your box or skip or reschedule your next delivery. Missed the deadline? Let our customer service team know and we'll do our best to accommodate your edit, skip, or cancellation requests! Please note that we can not guarantee changes after this deadline as we we are coordinating with our fulfillment and delivery partners. # Can I cancel my Marketplace order? We do our best to fulfill Marketplace orders as quickly as possible. Should you need to cancel your order, please contact us as soon as possible and we will do our best to cancel it before it ships. # Is Marketplace connected to my Splendid Spoon account? No, the Splendid Spoon Marketplace is not connected to your Splendid Spoon subscription account. Marketplace purchases are separate, as-needed purchases and in addition to your weekly deliveries. # What is a Splendid Spoon Membership? A Membership is a subscription to our meal service. If you are subscribed to a meal plan, you are a Splendid Spoon Member. # What happened to the On-Demand Shop? Our On-Demand Shop was created in 2020 as a way for our customers to stock up on plant-based meals during the height of the pandemic and when our subscription plans were more limited. Now, our subscribers have complete flexibility over their weekly boxes so we wanted to create a commitment-free option that operated the same way. As of February 2023, our On-Demand Shop has been replaced by the Splendid Spoon Marketplace. # What is the Splendid Spoon Marketplace? The Splendid Spoon Marketplace is a commitment-free way to enjoy Splendid Spoon meals. Customize a box with meals of your choice or try a curated bundle. You must reach an order minimum of $95 to check out and you can access free shipping on orders $150+. Discounts and coupons offered on splendidspoon.com are not applicable to Splendid Spoon Marketplace. # Why are some flavors not available on Marketplace? The Splendid Spoon Marketplace offers select menu items. You can access all of Splendid Spoon menu items when you sign up for a subscription. # How much do your plans cost per week? Your weekly cost will depend on the meals you choose. We offer over 45 meal options across our Smoothies, Soups, Shots, Noodles, and Dishes categories. You can mix and match meals from any category, and order anywhere from 7 meals to 28 meals depending on how you plan to Spoon. Meal Category Pricing: Smoothies $9.99 Soups $12.49 Noodles $13.49 Dishes $13.49 Shots (5 Pack) $21.25 Pro Tip: Looking for more savings? The more meals you order, the higher the discount. Please see the breakdown below: Free shipping when you buy 10 units ($12.99 value) Free shipping + $10 off when you buy 14 - 19 units ($22.99 value) Free shipping + $25 off when you buy 20-24 units. ($37.99 value) Free shipping + $40 off when you buy 25-28 + units. ($52.99 value) # Is Splendid Spoon a subscription service? Yes, we are! Once you sign up, you'll receive deliveries every 1-4 weeks on your preferred delivery day. If you want to take a break, you can skip a week or cancel your subscription -- which we make super easy! Be sure to make any changed to your subscription prior to your next [charge date. ](/billing/when-do-i-get-charged-for-my-delivery-hktor47t) # What plans do you offer? You can mix and match meals from any category, and order anywhere from 7 meals to 28 meals depending on how you plan to Spoon. Pro Tip: Looking for more savings? The more meals you order, the higher the discount. Please see the breakdown below: Free shipping when you buy 10 units ($12.99 value) Free shipping + $10 off when you buy 14 - 19 units ($22.99 value) Free shipping + $25 off when you buy 20-24 units. ($37.99 value) Free shipping + $40 off when you buy 25-28 units. ($52.99 value) # Are the noodle bowls healthy? Yes, the [noodle bowls](https://splendidspoon.com/introducing/noodles/) are plant-based nutrient powerhouses that provide a well-balanced meal. Each bowl contains all three macronutrients—including complex carbohydrates, healthy fats, and plant-powered protein— along with tons of vitamins and minerals. Vegetables contribute dietary fiber to promote satiety, and herbs and spices are used to boost flavor as well as nutrition. Each bowl is made from fresh, wholesome ingredients that you can read. # Do I need to defrost the noodle bowl before preparing it? No, your noodles can be heated directly from frozen using the directions below: Microwave: Remove from carton and peel up a corner of the plastic film to let steam escape. Microwave on high for 3 minutes, stir and continue cooking for 1-2 minutes, or until internal temperature reaches 165F. Stovetop: Heat on the stove in a saucepan with a tablespoon of water until heated through or until the internal temperature reaches 165F. # How do I prepare a noodle bowl? Microwave: Remove from carton and peel up a corner of the plastic film to let steam escape. Microwave on high for 3 minutes, stir and continue cooking for 1-2 minutes, or until internal temperature reaches 165F. Stovetop: Heat on the stove in a saucepan with a tablespoon of water until heated through or until the internal temperature reaches 165F. # I’m diabetic. Can I order the noodles? Yes, the [noodle bowls](https://splendidspoon.com/introducing/noodles/) are appropriate for diabetic diets. The noodle bowls use rice noodles, which are relatively low on the glycemic index\[1], meaning that they do not cause quick increases in blood sugar. Each bowl contains approximately 24 to 29 grams of carbohydrates or about two carbohydrate equivalents. Whether you count carbohydrates to control your diabetes or use medication for blood glucose control, it’s best to be mindful of the portion size and frequency of carbohydrates that you consume. In addition to carbohydrates, Splendid Spoon Noodle Bowls contain protein, healthy fats, and fiber, making them an excellent, balanced choice for those with diabetes. \[1] # Is it safe to eat noodles during pregnancy? Yes, noodles—including rice noodles—are generally safe to eat during pregnancy. They are a good source of complex carbohydrates, which can fight constipation, proteins which aid in fetal tissue and brain growth, and healthy fats which provide satiety and boost absorption of fat-soluble vitamins. Women with gestational diabetes should consider the carbohydrate content of the noodle bowls and factor the specific grams of carbohydrates into their daily allowances. Note that some bowls contain allergens such as nuts and seeds. Always read nutrition labels to ensure that all ingredients comply with your individual dietary needs. Pro Tip: Always consult with your provider about specific nutritional concerns. # What are the rice noodles made of? Are they gluten-free? The rice noodles are made of water and rice flour. They’re 100% gluten and GMO-free. # Can I choose my meals? Absolutely! With Splendid Spoon you choose how you chew. You can mix and match meals from any category, and order anywhere from 7 meal to 28 meals depending on how you plan to Spoon. Click [here](/managing-my-account/how-do-i-customize-my-order-bjgxvegii) to learn how to choose your meals. # Can I place multiple orders? We are currently only able to link one subscription per e-mail address. To place multiple orders, you will need to use an alternative e-mail address and sign up for a separate account. Each account will allow for customizable menus. Alternatively, you can order a box from our [Splendid Spoon Marketplace](https://marketplace.splendidspoon.com/?utm_source=core-site\&utm_medium=Site%20footer\&utm_campaign=link). This is a great commitment free option to help you stock up on your Splendid faves (meals are freezer-friendly for a month), or send a gift. # COVID-19 Update: Preventative Health Measures With the situation evolving quickly, we all must do our part in slowing the spread of COVID-19 (coronavirus). For many of our customers, that means finding new rhythms of life at home. We know that you are counting on us to keep you nourished and healthy during this time, so we want to keep you updated as it relates to our operations and meals. **Food safety continues to be a priority:** Our sourcing and production facilities follow SQF ([Safe Quality Food](https://www.sqfi.com/what-is-the-sqf-program/sqf-food-safety-program/)) guidelines to ensure the ingredients we use and the meals we make are safe for you to enjoy. The requirements to be SQF compliant require rigorous operating procedures that manage food safety risks. Because of the strict protocol we have in place, we're 100% confident in the safety of the meals we make. Additionally, the World Health Organization, Food and Drug Administration, and Centers for Disease Control have confirmed that there is currently [no evidence of the virus being transmitted through food](https://www.cdc.gov/coronavirus/2019-ncov/faq.html#public-health-response). As for our boxes and deliveries, our fulfillment and transit partners are taking additional precautions with more frequent surface cleanings and more diligent sanitary practices among employees every step of the way. **We’re still cookin’ and shipping right to your door:**\ We are working closely with our operational partners and do not foresee any disruptions to our U.S. based supply chain. We have contingency plans in place if so, and our [Customer Experience team](https://help.splendidspoon.com/hc/en-us/requests/new) is working around the clock to answer any of your questions. Our Wednesday and Friday delivery schedule remains unchanged, and our team is working hard on new ways to help you stock up. **We’re ready to travel to you:**\ If you’re planning to go out of town or stay at another address, you can easily [change your delivery address](/managing-my-account/how-do-i-change-my-delivery-address-hkydrvzqk) in [your account](https://splendidspoon.com/preferences/shipping/edit/). Need help? Email and we’ll do it for you. *(You can also*[*travel through TSA*](https://www.tsa.gov/travel/security-screening/whatcanibring/items/frozen-food)*with your frozen meals)* We hope that by cooking nutritious, ready-made and safe meals, we can take one thing off your plate. We’ve also created this [Keep Calm Guide](https://splendidspoon.com/blog/your-splendid-guide-to-wfh/), with our tips for working from home, easing anxiety, favorite playlists, and crafts to keep you busy. # Do you offer a trial? There's no commitment necessary! You can skip deliveries as needed, or cancel your subscription if you need a break. Splendid Spoon offers a weekly delivery because small everyday changes in your diet (like one plant-based meal a day) creates a postiive impact on your health. And because all our meals are no-prep, we reduce the barriers to developing healthy habits, rather than just a one-time experience. That being said, if you'd like to give us a try before ordering weekly, you can sign up for an account and choose a 2, 3, or 4 week delivery frequency so you have plenty of time to decide before your next order. Pro Tip: We'll send you a reminder email three days before the deadline to skip or cancel your next order! # I’m a man, is Splendid Spoon for me? Yes! Splendid Spoon is designed to make it easy for everyone to put more plants in their day. We have over 45 meals to choose from every week, with a range of nutritional profiles and calorie content. Use the filters on our meals page to find the meals that work best for you! # I am pregnant or breast-feeding. Can I still order? Our meals are safe for those who are pregnant or breastfeeding. We use only all-natural, non-GMO ingredients and don’t use additives that could potentially be harmful to a developing fetus or a nursing child. With that being said, it’s incredibly important to be aware of how you feel! So if you’re hungry or feel you're not consuming enough calories, feel free to add more whole grains or proteins to feel satiated! Of course, we recommend that you check in with your doctor, but nutritionally our meals are made to feed and nourish completely from the inside out. So, listen to your body and be gentle. Mindfulness is a beautiful thing, especially in periods of change and transition! Let us know if we can help you customize your plan during this amazing time! # I have allergies, can I still order? Yes! You can fully customize your deliveries to leave your allergens out, and keep the plant-powered goodness in. When you browse our meals, you can apply filters based on dietary needs, avoidances, benefits, and tastes & textures. You can filter for these avoidances/common allergens: *No beets* *Caffeine free* *No cilantro* *No coconuts* *No mushrooms* *No sesame* *Soy free* *No spicy ingredients* *Nut free* You can filter for these dietary preferences: *Higher fiber* *Higher protein* *Lower calorie* *Lower carb* *Lower fat* *Lower sugar* And of course, all our meals are vegan and gluten free! # What are the order cut-off times? A few different factors influence the deadline for editing your delivery, including your location, your chosen delivery day, and the date you purchased your first box. The easiest way to check your "edit by" date is to visit your account at splendidspoon.com. On the "Your Plan" tab, scroll down to view your upcoming delivery details. Under your upcoming delivery date, you can find your "edit by" date. You have until 11:59pm EST on this date to edit the meals in your box or skip or reschedule your next delivery. Missed the deadline? Let our customer service team know and we'll do our best to accommodate your edit, skip, or cancellation requests! Please note that we can not guarantee changes after this deadline as we we are coordinating with our fulfillment and delivery partners. # What if my avoidance isn't listed? Even if you can't find your avoidance in one of our filters, we provide detailed ingredient lists and nutritional information for all our meals to help you find the meals that will work for you! Once you've found your perfect lineup, and added them to your box, they will become your default box contents for future shipments - or until you select different items. # Will I lose weight with Splendid Spoon? “Will I lose weight?” is one of the most common questions we get asked. We don’t make any weight loss claims, but our focus on making healthy eating easier and creating more nourishing eating habits means many people **do lose weight** while enjoying Splendid Spoon. # Can I narrow my delivery window? Delivery windows are from 9am-6pm for businesses and 9am-9pm for residences depending on which day aligns with your subscription plan. Unfortunately, we are unable to narrow your delivery window beyond that. # Can I travel with my Splendid Spoon meals? We’re ready to travel to you. If you’re planning to go out of town or stay at another address, you can easily change your delivery address in your account. Click [here](https://faqs.splendidspoon.com/en_us/how-do-i-change-my-delivery-address-HkYDRVZQK) for details on how to update your delivery address. Need help? Reach out to [us directly](https://splendidspoon.com/contact-us/), and we can help you out. Changing your delivery address will change all future deliveries that haven't already been charged. If you are just needing to change your delivery address for one delivery, please remember to update back to the original delivery address before your next scheduled renewal. **Please note that** [**"edit by"**](/managing-my-account/what-is-the-cutoff-time-for-changing-my-next-order-h1vd0vzxy) **deadlines still apply.** After the cut-off times, we cannot guarantee that edits can be made to your order.Our customer service team will do their best to accommodate any last-minute requests. However, once the order is fulfilled by our warehouses, we will be unable to edit meals, cancel the order, or offer refunds or credits. # Do I have to be home to receive the delivery? We have requested for your delivery to be left without a signature, but it's ultimately up to your local courier's discretion whether it's safe to leave a package. Our meals are packed in insulated boxes with dry ice to ensure they stay cold during transit. We recommend moving your meals to the refrigerator or freezer as soon as your are able. # How can I add delivery instructions? We partner with multiple delivery partners to ensure your package is handled properly during transit. The best way to ensure your delivery instructions are seen is to put a short note in line 2 of your address, for example "Leave under stairs". Please note that while the local couriers will do their best to honor your special delivery instructions, we cannot guarantee that they'll be flawlessly followed, and Splendid is not liable for any lost, stolen, or damaged deliveries that result from your requests. # How do I dispose of the dry ice in my shipment? We want you to enjoy a seamless delivery and unpacking experience. With this in mind, we cannot stress enough the importance of handling dry ice with caution. In your delivery, you will find recyclable insulation to keep your meals protected. When removing your meals, please be mindful of any remaining dry ice in your package. For your safety, we strongly advise that you do not handle dry ice with your bare hands to avoid possible burns from extremely low temperatures. You can use protective kitchen mitts or gloves to transfer the dry ice into a metal vessel - such as your sink - or to an outside area like a porch or garage. Your dry ice will evaporate naturally in a well-ventilated area within a day. Click [here](https://www.thekitchn.com/5-mistakes-to-avoid-when-using-dry-ice-236784) to view some mistakes to avoid when handling dry ice. # How do I recycle the packaging? Plant-based habits matter, and as a plant-powered meal company, we care deeply about sustainability. We’re proud to say that our packaging is 100% recyclable. The bowls, bottles, boxes, and Climacell insulation can be added to your recycling bin or brought to a [local recycling facility](https://earth911.com/). Click [here](https://splendidspoon.com/sustainability/) to learn more about our sustainability story. ![A Pug pitching in to recycl plastics and bottles](https://cdn.kustomerhostedcontent.com/media/60de13def2e50ab99079a094/7010ade6e4a76c11014f09991e83544d.gif) # How do you deliver? We partner with FedEx, Ontrac, CDL, and AxleHire to ensure your package is handled properly during transit. We ship your meals with dry ice and recyclable Climacell insulation to keep your delivery nice and cold. "Shipped frozen" means we can use minimal packaging - all made from recyclable materials - and our boxes, bottles, dishes, and bowls are 100% BPA-free and recyclable. You can learn more about our packaging sustainability story [here](https://splendidspoon.com/sustainability/), and learn more about dry ice disposal [here](https://github.com/splendid-spoon/splendid-faqs/blob/main/shipping-delivery-recycling/how-do-i-dispose-of-the-dry-ice-in-my-shipment-BylqAVWQY/README.md). Please note that we are not responsible for any delivery delays due to incorrect or incomplete addresses. While rerouting the order is often an option, we will be unable to offer refunds or credits for orders that arrive late due to any rerouting-related delays. Our customer service team will do their best to accommodate any address adjustments, but once the order is out for delivery, we will be unable to cancel the order or offer refunds or credits for any missed address changes. # How should I store my meals after delivery? When you receive your box, place soups, noodles, and dishes in the freezer until you're ready to eat. We recommend eating them within 3 months. Smoothies and shots can be stored in the refrigerator and should be consumed by the "enjoy by" date printed on the bottle. # I didn't get my smoothies! To keep your smoothies the perfect temperature in transit, we pack them at the bottom of the box. They may be tucked under a cardboard barrier so be sure check this compartment. If you are still unable to locate your smoothies, let our customer service team know so that we can make it right! # My box doesn't contain any dry ice. Is it safe to eat? Since switching over to the more eco-friendly usage of dry ice to keep your meals nice and cold during transit, this does mean that the ice may dissipate naturally and arrive to you as a ghost of its former self. But not to worry - this is normal, and your meals will still be ready to enjoy as long as they arrive cold or frozen. If you have any questions or concerns upon receiving your meals, reach out to [us directly](https://splendidspoon.com/contact-us/) so we can help. # My package was delivered later than expected. Is it still OK to eat? Our insulated packaging is designed to keep your meals fresh during transit. The dry ice may dissipate and the meals may defrost naturally, but your meals will still be ready to enjoy as long as they arrive cold or frozen. We advise that you place all meals in the refrigerator immediately upon arrival. If you have any questions or concerns upon receiving your meals, reach out to [us directly](https://splendidspoon.com/contact-us/) so we can help. # There’s an issue with my order At Splendid, we are obsessed with our loyal customers, and want you to be extremely satisfied with your delivery. If you encounter any issues, please reach out to us directly and [let us know](https://splendidspoon.com/contact-us/) how we can help. We'll always do our best to make it right, and credits to your Spoon account will be made for any error on our part during your experience at Splendid Spoon. For any specific meal concerns, we ask that you please include the lot number and name of the product in your email, as well as any applicable photos if necessary. # What days of the week do you deliver? Your delivery day options depend on your zip code. We'll let you know during checkout which options are available for your area. Keep in mind that your box may occasionally arrive 1-2 days late in the event of an unforeseen shipping delay. # What happens to my delivery if there is severe weather? In the case of inclement weather or unforeseen delivery complications beyond our control, we will likely make adjustments to our delivery schedule. This may include suspending, rescheduling, or canceling chosen delivery dates at our discretion. We will communicate any delivery complications or adjustments directly with you if your order is affected. In the event that we are unable to make a scheduled delivery for any reason, we may, at our discretion, issue you a refund or credit of the purchase price for the delivery not received. # Where's my delivery? Our team works extremely hard to get your order to you on time; however, sometimes unforeseen circumstances, like bad weather or staffing issues, can delay a shipment. To track your order, you can login to the "Your Plan" page on Splendidspoon.com. Click the link that says "TRACK" next to the delivery status of your most recent order. This tracking page will have the most up-to-date details on your order. **When to wait:** If your box is less than 24 hours delayed, please hold off on reaching out to our customer service team. Our insulated boxes are designed to keep your meals fresh throughout transit. If your box arrives later than normal, we encourage you to inspect the meals and let us know if anything is amiss. Please note that any packaged dry ice may dissipate naturally. **When to contact us:** If your tracking link indicates that your box has a delivery exception such as damaged in transit, is very delayed, or was sent to an incorrect address, please reach [out to us directly.](https://splendidspoon.com/contact-us/) # Where can I find tracking information? To track your order, you can login to the "Your Plan" page on Splendidspoon.com. Click the link that says "TRACK" next to the delivery status of your most recent order. If you notice your box has not arrived by the expected delivery date, this tracking page has the latest details. Our delivery window is between 9 a.m. and 9 p.m., so your box may still arrive later in the evening. We will also email you tracking info when your order ships so keep an eye on your inbox! # Where do you deliver? We ship domestically to almost all residences and businesses in the lower 48 states. # How are the smoothies processed? Our raw smoothies are made in small batches with a combination of fresh, whole fruits and vegetables, and cold-pressed fruit juices. Our smoothies are all High Pressure Processed to extend shelf life and maintain the nutritional properties of the raw ingredients. This non-thermal process does not cook the ingredients or expose them to any heat: the bottles are simply pressurized at cold temperatures to kill potentially harmful pathogens. This preserves the natural nutritional value and flavor of all the raw ingredients. # I have a tree nut allergy — can I order Splendid Spoon? Yes! You can fully customize your deliveries to leave your allergens out, and keep the plant-powered goodness in. When you browse our meals, you can apply filters based on avoidances, including tree nuts. Please note that all products are produced in facilities that handle tree nuts and other common allergens. # How do I heat a soup? Soups can be heated in the microwave or on the stove top. Check the directions on the back of your soup container for specific instructions. # Are all of your soups cooked? Yes, all of our soups are fully cooked. You can read about how our meals are made [**here**.](https://splendidspoon.com/how-it-works/our-meals/) # What are the health benefits of Wellness Shots with ginger & lemon? Packed with superfood ingredients, the [Wellness Shots](https://splendidspoon.com/introducing/wellness-shots/) is sure to give you the boost your body needs. We checked in with registered dietitian [Eliza Savage](https://www.elizasavagenutrition.com/) for her take on the ingredients and their health benefits. Here's what she had to tell you! **Orange:** Full of vitamin C and carotenoids, orange juice provides potent antioxidant effects (protect the body’s cells against harmful free radicals). Research suggests that oranges may help to reduce the severity and duration of cold symptoms. **Lemon**:Known as a potent detoxifier, lemon juice provides antioxidants and citric acid which promotes natural detoxification processes of the liver. Studies propose that citric acid found in lemon may help to reduce inflammation, especially in the brain and liver. **Ginger:** One of the most powerful plants available, ginger is widely used for its medicinal properties. Gingerol, the active compound in the plant, is known for its powerful anti-inflammatory and anti-cancer effects. It’s also great for fighting nausea, treating indigestion, and fighting infections. **Oregano Extract:** Rich in bacteria and inflammation-fighting compounds, oregano extract is a powerful, antioxidant-rich herb. It’s been used for centuries in Traditional Chinese Medicine to treat ailments such as vomiting and respiratory disorders. A study demonstrated that carvacrol, an active component of oregano oil, has powerful antiviral capacities that can fight norovirus (stomach flu). **Sea Salt**: Minimally processed sea salt contains trace amounts of minerals and helps to regulate fluid balance and blood pressure in the body. The salty flavor offsets the super sweet taste of the citrus fruit and helps your body to maintain adequate hydration and electrolyte levels. # What are the health benefits of Detox Shots with aloe & moringa? Packed with superfood ingredients, the Detox Shots is sure to give you the cleanse your body needs. We checked in with registered dietitian [Eliza Savage](https://www.elizasavagenutrition.com/) for her take on the ingredients and their health benefits. Here's what she had to tell you! **ALOE JUICE:** Aids in digestion by helping to maintain the ‘good’ bacteria to keep your gut flora balanced. Having balanced gut bacteria can help reduce bloating and gas. **MORINGA:** A true superfood rich in iron, calcium, Vitamin C, Vitamin B6, potassium, and magnesium, it helps to improve vision and skin radiance. **SPIRULINA:** A detox powerhouse packed with protein, iron, potassium, zinc, calcium, and B vitamins. It is also a magnet for toxins in the body and does an excellent job of flushing them out. **Kale Juice:** Packed with nutrients your body needs to produce energy, specifically B-complex vitamins that help derive energy from nutrients. Also rich in Iron and Copper that activate enzymes your cells use to generate fuel. **LEMON JUICE**: Known as a detoxifier, lemon juice provides antioxidants and citric acid which promotes natural detoxification processes of the liver. # My Shot looks separated. Is it okay to drink? Don’t fret! Separation is completely natural. Just shake and enjoy! # How often should I drink a wellness shot? Is it okay to drink more than one every day? A [Wellness Shot](https://splendidspoon.com/introducing/wellness-shots/) is the perfect addition to your daily routine. It’s okay to have one every day, or even two during a particularly compromised time. That said, one should suffice, and spread the wealth out over your week! # How long do the Shots stay fresh? They are good until the "Enjoy By" date printed on the bottles. # How much are the Shots? Our shots are sold in packs of 5. A pack costs $21.25 and can be added to your weekly subscription for shots on repeat! # How are the shots processed? The Wellness Shots are 100% organic and made with fresh fruits and vegetables. Our shots are High Pressure Processed to extend shelf life and maintain the nutritional properties of the raw ingredients. This non-thermal process does not cook the ingredients or expose them to any heat: the bottles are simply pressurized at cold temperatures to kill potentially harmful pathogens. This preserves the natural nutritional value and flavor of all the raw ingredients. # Can I drink a Wellness Shot with ginger & lemon if I'm pregnant? We recommend skipping the Wellness Shot if you’re pregnant as oregano oil is not recommended for use during pregnancy. While there is no research done on pregnant women and consumption of the oil, there is concern that oregano oil may cause uterine contractions. Always exercise caution while consuming herbs during pregnancy and consult with your physician regarding your individual health needs. Please note that dried or fresh oregano is absolutely safe in cooking during pregnancy, as it’s less concentrated! # Can I drink a Detox Shot if I'm pregnant? You can absolutely enjoy a Detox Shot while pregnant. Each ingredient not only detoxifies but also offers plant-powered benefits for our pregnant Spoon Crew members! From Aloe juice that helps with digestion and is a hydration booster to keep your joints flexible during labor to moringa that packs a powerful dose of all the vitamins and minerals needed for you and your baby. And we can’t forget the trusty Kale! I mean, need we say more? This Detox shot is totally for you! To get a bigger scoop on our Detox Shots, please click [here](https://splendidspoon.com/our-meals/detox-shot/)!