# There’s an issue with my order At Splendid, we are obsessed with our loyal customers, and want you to be extremely satisfied with your delivery. If you encounter any issues, please reach out to us directly and [let us know](https://splendidspoon.com/contact-us/) how we can help. We'll always do our best to make it right, and credits to your Spoon account will be made for any error on our part during your experience at Splendid Spoon. For any specific meal concerns, we ask that you please include the lot number and name of the product in your email, as well as any applicable photos if necessary. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://faqs.splendidspoon.com/shipping-delivery-and-recycling/theres-an-issue-with-my-order-bkoca4w7t.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.