> For the complete documentation index, see [llms.txt](https://faqs.splendidspoon.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faqs.splendidspoon.com/shipping-delivery-and-recycling/theres-an-issue-with-my-order-bkoca4w7t.md).

# There’s an issue with my order

At Splendid, we are obsessed with our loyal customers, and want you to be extremely satisfied with your delivery. If you encounter any issues, please reach out to us directly and [let us know](https://splendidspoon.com/contact-us/) how we can help. We'll always do our best to make it right, and credits to your Spoon account will be made for any error on our part during your experience at Splendid Spoon. For any specific meal concerns, we ask that you please include the lot number and name of the product in your email, as well as any applicable photos if necessary.


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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