Help Center
  • Splendid Spoon
  • 📬Contact Us
  • 🧾Billing
    • Do you charge sales tax?
    • What if I am exempt from sales tax?
    • When do I get charged for my delivery?
  • 🧆Dishes
    • Can my Dishes be eaten cold?
    • How to Prepare Dishes
    • How to heat Dishes
    • Do I need to defrost my Dishes before heating?
  • 🎁Gift Cards & Promos
    • How do I apply a promo code?
    • How do I purchase a gift card?
    • How do I redeem a gift card?
  • 🥑Ingredients & Nutrition
    • Are all of your meals vegan and gluten-free?
    • Are you kosher?
    • Are your meals GMO-free?
    • Are your meals low-fat or low-carb?
    • Can the soups be enjoyed cold?
    • Can the meals be heated?
    • Do you have higher protein meals?
    • Do you use organic ingredients?
    • How long do the meals stay fresh?
    • How many calories are in each meal?
    • How often do you change the menu?
    • I am diabetic. Can I still order?
    • What's the sodium content?
    • What is the serving size?
    • Where are your meals made and shipped from?
    • Where can I find the nutritional information?
  • ⚙️Managing my account
    • Can I make changes to my order after my "edit by" date?
    • Can I order multiple of the same flavor?
    • How do I add/remove avoidances?
    • How do I cancel my subscription?
    • How do I change my delivery address?
    • How do I customize my order?
    • How do I edit my delivery day?
    • How do I edit the number of meals in my plan?
    • How do I log in to my account?
    • How do I skip a delivery?
    • How do I update my credit card information?
    • I am already a customer. Can I add on another order?
    • What is the cut-off time for changing my next order?
  • 🛒Marketplace
    • Can I cancel my Marketplace order?
    • Is Marketplace connected to my Splendid Spoon account?
    • What is a Splendid Spoon Membership?
    • What happened to the On-Demand Shop?
    • What is the Splendid Spoon Marketplace?
    • Why are some flavors not available on Marketplace?
  • 🧾Meal Plans & Pricing
    • How much do your plans cost per week?
    • Is Splendid Spoon a subscription service?
    • What plans do you offer?
  • 🍜Noodles
    • Are the noodle bowls healthy?
    • Do I need to defrost the noodle bowl before preparing it?
    • How do I prepare a noodle bowl?
    • I’m diabetic. Can I order the noodles?
    • Is it safe to eat noodles during pregnancy?
    • What are the rice noodles made of? Are they gluten-free?
  • 🚀Ordering
    • Can I choose my meals?
    • Can I place multiple orders?
    • COVID-19 Update: Preventative Health Measures
    • Do you offer a trial?
    • I’m a man, is Splendid Spoon for me?
    • I am pregnant or breast-feeding. Can I still order?
    • I have allergies, can I still order?
    • What are the order cut-off times?
    • What if my avoidance isn't listed?
    • Will I lose weight with Splendid Spoon?
  • 📦Shipping, Delivery & Recycling
    • Can I narrow my delivery window?
    • Can I travel with my Splendid Spoon meals?
    • Do I have to be home to receive the delivery?
    • How can I add delivery instructions?
    • How do I dispose of the dry ice in my shipment?
    • How do I recycle the packaging?
    • How do you deliver?
    • How should I store my meals after delivery?
    • I didn't get my smoothies!
    • My box doesn't contain any dry ice. Is it safe to eat?
    • My package was delivered later than expected. Is it still OK to eat?
    • There’s an issue with my order
    • What days of the week do you deliver?
    • What happens to my delivery if there is severe weather?
    • Where's my delivery?
    • Where can I find tracking information?
    • Where do you deliver?
  • 🥤Smoothies
    • How are the smoothies processed?
    • I have a tree nut allergy — can I order Splendid Spoon?
  • 🥣Soups
    • How do I heat a soup?
    • Are all of your soups cooked?
  • 🥃Wellness Shots
    • What are the health benefits of Wellness Shots with ginger & lemon?
    • What are the health benefits of Detox Shots with aloe & moringa?
    • My Shot looks separated. Is it okay to drink?
    • How often should I drink a wellness shot? Is it okay to drink more than one every day?
    • How long do the Shots stay fresh?
    • How much are the Shots?
    • How are the shots processed?
    • Can I drink a Wellness Shot with ginger & lemon if I'm pregnant?
    • Can I drink a Detox Shot if I'm pregnant?
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  1. Shipping, Delivery & Recycling

There’s an issue with my order

Last updated 9 months ago

Was this helpful?

At Splendid, we are obsessed with our loyal customers, and want you to be extremely satisfied with your delivery. If you encounter any issues, please reach out to us directly and how we can help. We'll always do our best to make it right, and credits to your Spoon account will be made for any error on our part during your experience at Splendid Spoon. For any specific meal concerns, we ask that you please include the lot number and name of the product in your email, as well as any applicable photos if necessary.

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