Help Center
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Splendid Spoon
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Contact Us
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Billing
Do you charge sales tax?
What if I am exempt from sales tax?
When do I get charged for my delivery?
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Cold-Pressed Juices
How are the Green Juices made?
How many times per week should I drink Green Juice?
What are the different levels of sugar in these juices?
What Does Cold-Pressed Mean?
What vitamins do these Green Juices contain?
When throughout the day should I drink the Green Juices?
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Dishes
Can my Dishes be eaten cold?
How to Prepare Dishes
My grain bowls are a bit dry!
How to heat Dishes
How do I prepare a grain bowl?
Do I need to defrost the grain bowl before preparing it?
Do I need to defrost my Dishes before heating?
Can the grain bowls be enjoyed cold?
Are the grain bowls healthy?
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Gift Cards & Promos
How do I apply a promo code?
How do I purchase a gift card?
How do I redeem a gift card?
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Ingredients & Nutrition
Are all of your meals vegan and gluten-free?
Are you kosher?
Are your meals GMO-free?
Are your meals low-fat or low-carb?
Are your meals Whole30 compatible?
Can the bowls be enjoyed cold?
Can the meals be heated?
Do you have higher protein meals?
Do you use organic ingredients?
How long do the meals stay fresh?
How many calories are in each meal?
How often do you change the menu?
I am diabetic. Can I still order?
Weight Watchers Points
What's the sodium content?
What is the serving size?
Where are your meals made and shipped from?
Where can I find the nutritional information?
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Managing my account
Can I make changes to my order after the cut-off time?
Can I order multiple of the same flavor?
How can I add the Shots to my weekly delivery?
How do I add/remove avoidances?
How do I cancel my subscription?
How do I change my delivery address?
How do I customize my order?
How do I edit my delivery day?
How do I edit the number of meals in my plan?
How do I rate my meals?
How do I reset my password?
How do I skip a delivery?
How do I update my credit card information?
I am already a customer. Can I add on another order?
What is the cut-off time for changing my next order?
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Marketplace
Can I cancel my Marketplace order?
Can I use my Spoon Credit on Marketplace?
Is Marketplace connected to my Splendid Spoon account?
What is a Splendid Spoon Membership?
What happened to the On-Demand Shop?
What is the Splendid Spoon Marketplace?
Why are some flavors not available on Marketplace?
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Meal Plans & Pricing
How much do your plans cost per week?
Is Splendid Spoon a subscription service?
Pricing Changes
What plans do you offer?
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Noodles
Are the noodle bowls healthy?
Do I need to defrost the noodle bowl before preparing it?
How do I prepare a noodle bowl?
I’m diabetic. Can I order the noodles?
Is it safe to eat noodles during pregnancy?
My noodle bowls are a bit dry!
What are the rice noodles made of? Are they gluten-free?
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Ordering
Can I choose my meals?
Can I place multiple orders?
COVID-19 Update: Preventative Health Measures
Do you offer a trial?
I’m a man, is Splendid Spoon for me?
I am pregnant or breast-feeding. Can I still order?
I have allergies, can I still order?
What are the order cut-off times?
What if my avoidance isn't listed?
Will I lose weight with Splendid Spoon?
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Referral Program & Loyalty Program
Do you have a referral program?
How does the Loyalty Program work?
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Shipping, Delivery & Recycling
Can I narrow my delivery window?
Can I travel with my Splendid Spoon meals?
Do I have to be home to receive the delivery?
How can I add delivery instructions? (FedEx only)
How do I dispose of the dry ice in my shipment?
How do I recycle the packaging?
How do you deliver?
How should I store my meals after delivery?
I didn't get my smoothies!
My box doesn't contain any dry ice. Is it safe to eat?
My package was delivered later than expected. Is it still OK to eat?
There’s an issue with my order
What days of the week do you deliver?
What happens to my delivery if there is severe weather?
Where's my delivery?
Where can I find tracking information?
Where do you deliver?
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Smoothies
How are the smoothies processed?
I have a tree nut allergy — can I order Splendid Spoon?
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Soups
How do I thaw the soups?
How do I heat a soup?
Are all of your soups cooked?
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Wellness Shots
What are the health benefits of Wellness Shots with ginger & lemon?
What are the health benefits of Detox Shots with aloe & moringa?
My Shot looks separated. Is it okay to drink?
How often should I drink a wellness shot? Is it okay to drink more than one every day?
How long do the Shots stay fresh?
How much are the Shots?
How are the shots processed?
Can I drink a Wellness Shot with ginger & lemon if I'm pregnant?
Can I drink a Detox Shot if I'm pregnant?
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What days of the week do you deliver?
Our delivery days are targeted for either Wednesday or Friday. In the chance of an unforeseen delay, deliveries may arrive 1-2 days later.
Last modified
2mo ago
