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  • 🧾Billing
    • Do you charge sales tax?
    • What if I am exempt from sales tax?
    • When do I get charged for my delivery?
  • 🧆Dishes
    • Can my Dishes be eaten cold?
    • How to Prepare Dishes
    • How to heat Dishes
    • Do I need to defrost my Dishes before heating?
  • 🎁Gift Cards & Promos
    • How do I apply a promo code?
    • How do I purchase a gift card?
    • How do I redeem a gift card?
  • 🥑Ingredients & Nutrition
    • Are all of your meals vegan and gluten-free?
    • Are you kosher?
    • Are your meals GMO-free?
    • Are your meals low-fat or low-carb?
    • Can the soups be enjoyed cold?
    • Can the meals be heated?
    • Do you have higher protein meals?
    • Do you use organic ingredients?
    • How long do the meals stay fresh?
    • How many calories are in each meal?
    • How often do you change the menu?
    • I am diabetic. Can I still order?
    • What's the sodium content?
    • What is the serving size?
    • Where are your meals made and shipped from?
    • Where can I find the nutritional information?
  • ⚙️Managing my account
    • Can I make changes to my order after my "edit by" date?
    • Can I order multiple of the same flavor?
    • How do I add/remove avoidances?
    • How do I cancel my subscription?
    • How do I change my delivery address?
    • How do I customize my order?
    • How do I edit my delivery day?
    • How do I edit the number of meals in my plan?
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    • How do I skip a delivery?
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    • I am already a customer. Can I add on another order?
    • What is the cut-off time for changing my next order?
  • 🛒Marketplace
    • Can I cancel my Marketplace order?
    • Is Marketplace connected to my Splendid Spoon account?
    • What is a Splendid Spoon Membership?
    • What happened to the On-Demand Shop?
    • What is the Splendid Spoon Marketplace?
    • Why are some flavors not available on Marketplace?
  • 🧾Meal Plans & Pricing
    • How much do your plans cost per week?
    • Is Splendid Spoon a subscription service?
    • What plans do you offer?
  • 🍜Noodles
    • Are the noodle bowls healthy?
    • Do I need to defrost the noodle bowl before preparing it?
    • How do I prepare a noodle bowl?
    • I’m diabetic. Can I order the noodles?
    • Is it safe to eat noodles during pregnancy?
    • What are the rice noodles made of? Are they gluten-free?
  • 🚀Ordering
    • Can I choose my meals?
    • Can I place multiple orders?
    • COVID-19 Update: Preventative Health Measures
    • Do you offer a trial?
    • I’m a man, is Splendid Spoon for me?
    • I am pregnant or breast-feeding. Can I still order?
    • I have allergies, can I still order?
    • What are the order cut-off times?
    • What if my avoidance isn't listed?
    • Will I lose weight with Splendid Spoon?
  • 📦Shipping, Delivery & Recycling
    • Can I narrow my delivery window?
    • Can I travel with my Splendid Spoon meals?
    • Do I have to be home to receive the delivery?
    • How can I add delivery instructions?
    • How do I dispose of the dry ice in my shipment?
    • How do I recycle the packaging?
    • How do you deliver?
    • How should I store my meals after delivery?
    • I didn't get my smoothies!
    • My box doesn't contain any dry ice. Is it safe to eat?
    • My package was delivered later than expected. Is it still OK to eat?
    • There’s an issue with my order
    • What days of the week do you deliver?
    • What happens to my delivery if there is severe weather?
    • Where's my delivery?
    • Where can I find tracking information?
    • Where do you deliver?
  • 🥤Smoothies
    • How are the smoothies processed?
    • I have a tree nut allergy — can I order Splendid Spoon?
  • 🥣Soups
    • How do I heat a soup?
    • Are all of your soups cooked?
  • 🥃Wellness Shots
    • What are the health benefits of Wellness Shots with ginger & lemon?
    • What are the health benefits of Detox Shots with aloe & moringa?
    • My Shot looks separated. Is it okay to drink?
    • How often should I drink a wellness shot? Is it okay to drink more than one every day?
    • How long do the Shots stay fresh?
    • How much are the Shots?
    • How are the shots processed?
    • Can I drink a Wellness Shot with ginger & lemon if I'm pregnant?
    • Can I drink a Detox Shot if I'm pregnant?
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COVID-19 Update: Preventative Health Measures

Last updated 1 year ago

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With the situation evolving quickly, we all must do our part in slowing the spread of COVID-19 (coronavirus). For many of our customers, that means finding new rhythms of life at home. We know that you are counting on us to keep you nourished and healthy during this time, so we want to keep you updated as it relates to our operations and meals.

Food safety continues to be a priority:

Our sourcing and production facilities follow SQF () guidelines to ensure the ingredients we use and the meals we make are safe for you to enjoy. The requirements to be SQF compliant require rigorous operating procedures that manage food safety risks. Because of the strict protocol we have in place, we're 100% confident in the safety of the meals we make. Additionally, the World Health Organization, Food and Drug Administration, and Centers for Disease Control have confirmed that there is currently .

As for our boxes and deliveries, our fulfillment and transit partners are taking additional precautions with more frequent surface cleanings and more diligent sanitary practices among employees every step of the way.

We’re still cookin’ and shipping right to your door: We are working closely with our operational partners and do not foresee any disruptions to our U.S. based supply chain. We have contingency plans in place if so, and our is working around the clock to answer any of your questions. Our Wednesday and Friday delivery schedule remains unchanged, and our team is working hard on new ways to help you stock up.

We’re ready to travel to you: If you’re planning to go out of town or stay at another address, you can easily in . Need help? Email and we’ll do it for you. (You can alsowith your frozen meals)

We hope that by cooking nutritious, ready-made and safe meals, we can take one thing off your plate. We’ve also created this , with our tips for working from home, easing anxiety, favorite playlists, and crafts to keep you busy.

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