Help Center
  • Splendid Spoon
  • 📬Contact Us
  • 🧾Billing
    • Do you charge sales tax?
    • What if I am exempt from sales tax?
    • When do I get charged for my delivery?
  • 🧆Dishes
    • Can my Dishes be eaten cold?
    • How to Prepare Dishes
    • How to heat Dishes
    • Do I need to defrost my Dishes before heating?
  • 🎁Gift Cards & Promos
    • How do I apply a promo code?
    • How do I purchase a gift card?
    • How do I redeem a gift card?
  • 🥑Ingredients & Nutrition
    • Are all of your meals vegan and gluten-free?
    • Are you kosher?
    • Are your meals GMO-free?
    • Are your meals low-fat or low-carb?
    • Can the soups be enjoyed cold?
    • Can the meals be heated?
    • Do you have higher protein meals?
    • Do you use organic ingredients?
    • How long do the meals stay fresh?
    • How many calories are in each meal?
    • How often do you change the menu?
    • I am diabetic. Can I still order?
    • What's the sodium content?
    • What is the serving size?
    • Where are your meals made and shipped from?
    • Where can I find the nutritional information?
  • ⚙️Managing my account
    • Can I make changes to my order after my "edit by" date?
    • Can I order multiple of the same flavor?
    • How do I add/remove avoidances?
    • How do I cancel my subscription?
    • How do I change my delivery address?
    • How do I customize my order?
    • How do I edit my delivery day?
    • How do I edit the number of meals in my plan?
    • How do I log in to my account?
    • How do I skip a delivery?
    • How do I update my credit card information?
    • I am already a customer. Can I add on another order?
    • What is the cut-off time for changing my next order?
  • 🛒Marketplace
    • Can I cancel my Marketplace order?
    • Is Marketplace connected to my Splendid Spoon account?
    • What is a Splendid Spoon Membership?
    • What happened to the On-Demand Shop?
    • What is the Splendid Spoon Marketplace?
    • Why are some flavors not available on Marketplace?
  • 🧾Meal Plans & Pricing
    • How much do your plans cost per week?
    • Is Splendid Spoon a subscription service?
    • What plans do you offer?
  • 🍜Noodles
    • Are the noodle bowls healthy?
    • Do I need to defrost the noodle bowl before preparing it?
    • How do I prepare a noodle bowl?
    • I’m diabetic. Can I order the noodles?
    • Is it safe to eat noodles during pregnancy?
    • What are the rice noodles made of? Are they gluten-free?
  • 🚀Ordering
    • Can I choose my meals?
    • Can I place multiple orders?
    • COVID-19 Update: Preventative Health Measures
    • Do you offer a trial?
    • I’m a man, is Splendid Spoon for me?
    • I am pregnant or breast-feeding. Can I still order?
    • I have allergies, can I still order?
    • What are the order cut-off times?
    • What if my avoidance isn't listed?
    • Will I lose weight with Splendid Spoon?
  • 📦Shipping, Delivery & Recycling
    • Can I narrow my delivery window?
    • Can I travel with my Splendid Spoon meals?
    • Do I have to be home to receive the delivery?
    • How can I add delivery instructions?
    • How do I dispose of the dry ice in my shipment?
    • How do I recycle the packaging?
    • How do you deliver?
    • How should I store my meals after delivery?
    • I didn't get my smoothies!
    • My box doesn't contain any dry ice. Is it safe to eat?
    • My package was delivered later than expected. Is it still OK to eat?
    • There’s an issue with my order
    • What days of the week do you deliver?
    • What happens to my delivery if there is severe weather?
    • Where's my delivery?
    • Where can I find tracking information?
    • Where do you deliver?
  • 🥤Smoothies
    • How are the smoothies processed?
    • I have a tree nut allergy — can I order Splendid Spoon?
  • 🥣Soups
    • How do I heat a soup?
    • Are all of your soups cooked?
  • 🥃Wellness Shots
    • What are the health benefits of Wellness Shots with ginger & lemon?
    • What are the health benefits of Detox Shots with aloe & moringa?
    • My Shot looks separated. Is it okay to drink?
    • How often should I drink a wellness shot? Is it okay to drink more than one every day?
    • How long do the Shots stay fresh?
    • How much are the Shots?
    • How are the shots processed?
    • Can I drink a Wellness Shot with ginger & lemon if I'm pregnant?
    • Can I drink a Detox Shot if I'm pregnant?
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  1. Shipping, Delivery & Recycling

Can I narrow my delivery window?

Delivery windows are from 9am-6pm for businesses and 9am-9pm for residences depending on which day aligns with your subscription plan. Unfortunately, we are unable to narrow your delivery window beyond that.

Last updated 10 months ago

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