# Where's my delivery?

Our team works extremely hard to get your order to you on time; however, sometimes unforeseen circumstances, like bad weather or staffing issues, can delay a shipment.

To track your order, you can login to the "Your Plan" page on Splendidspoon.com. Click the link that says "TRACK" next to the delivery status of your most recent order. This tracking page will have the most up-to-date details on your order.

**When to wait:** If your box is less than 24 hours delayed, please hold off on reaching out to our customer service team. Our insulated boxes are designed to keep your meals fresh throughout transit. If your box arrives later than normal, we encourage you to inspect the meals and let us know if anything is amiss. Please note that any packaged dry ice may dissipate naturally. 

**When to contact us:** If your tracking link indicates that your box has a delivery exception such as damaged in transit, is very delayed, or was sent to an incorrect address, please reach [out to us directly.](https://splendidspoon.com/contact-us/)


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